Decision-Makers’ Attitudes at Higher Institutes in Benghazi Toward Implementing E-Management

Abstract

The advancement of science, technology, and the widespread use of the Internet have significantly transformed administrative systems, shifting traditional public services to technology- and information-based models. This shift led to the emergence of Electronic Management (E-Management), characterized by speed, instant interaction, and borderless operations. Globally, adopting e-management systems has become a strategic necessity, with governments implementing successful initiatives, although challenges remain in some countries. Previous studies highlight organizational, technical, human, and financial obstacles to e-management implementation in various contexts, including universities, public agencies, and government institutions.

In Libya, the adoption of e-management remains limited, with challenges including inadequate planning, lack of infrastructure, insufficient training, and low awareness among staff. This study investigates the attitudes of decision-makers in higher institutes in Benghazi toward e-management implementation and its impact on staff performance. Using a descriptive survey method, data were collected from 149 decision-makers across nine institutes during 2016/2017. The study examines the extent of e-management adoption, identifies key obstacles, and explores the influence of personal variables such as age, gender, qualifications, and work experience on attitudes toward e-management.

The findings aim to provide actionable recommendations to accelerate e-management adoption, improve administrative efficiency, and enhance service delivery, making e-management a strategic tool for modernizing public institutions and addressing existing inefficiencies in Libya’s higher education sector.